About Us & Frequently Asked Questions (FAQ)
Your trusted hub for valid Netcup discount codes and server management guides.
How do I redeem Netcup voucher codes from this site?
Select your preferred category (VPS or Root Server) on the home page and click "Copy". Then click "Redeem at Netcup Official Site". Paste the code into the "Gutschein / Code" field in your Netcup cart and confirm.
How do non-EU customers get 0% VAT exemption at Netcup?
Netcup automatically waives VAT (0% VAT) based on the country specified in your account settings. No separate manual application is required.
What payment methods does Netcup accept?
Netcup accepts: 1. PayPal (Recommended for international customers); 2. Credit Cards (Visa, MasterCard); 3. SEPA Direct Debit / Bank Wire.
What is the difference between billing cycle and contract term?
Netcup distinguishes between billing period (e.g. invoiced every 6 or 12 months) and contract term (e.g. 12 months). Contracts auto-renew unless cancelled prior to deadline.
How does Netcup handle cancellations and refunds (Widerrufsrecht)?
New orders come with a 14-day statutory right of withdrawal. You can cancel directly via the Customer Control Panel (CCP) within 14 days for a full refund.
What is the difference between Root Server and VPS?
1. CPU Resources: Root Servers provide 100% Dedicated AMD EPYC CPU cores without noisy neighbors. VPS use Shared Cores for max cost-efficiency; 2. Performance & Bandwidth: Both feature 2.5 Gbps high-speed bandwidth. Root Servers offer dedicated performance and more generous rolling traffic limits (3 TB/24h vs 2 TB/24h for VPS).
What to do if Netcup shows "Gutschein darf nicht mehrfach eingelöst werden" (Voucher already used)?
Most Netcup vouchers are single-use codes. If you see this message, the code was redeemed by someone else or used in your account previously. Solution: Return to netcup.free homepage. Our system continuously tests and replenishes active, unredeemed voucher codes 24/7. Simply copy a fresh code and apply it!
How to fix "Too many requests. You may only redeem one voucher per 15 seconds"?
This is Netcup's cart rate-limiting security check to prevent abuse. Solution: Wait 15–20 seconds before attempting another voucher, or refresh your checkout cart page and re-enter the code.
How to solve "You may only redeem one voucher per order" / "Nur ein Gutschein pro Bestellung"?
Netcup only permits one voucher code per checkout order. You cannot combine a 5€ voucher with a free-month coupon. Recommendation: 1. Use the higher-value coupon (e.g. RS 2 months free is worth ~€21, much higher than €5); 2. For multiple servers, place separate orders to redeem a promo code on each server.
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